I come in for a standard oil change, and also let them know I have a problem with the negative terminal being loose. Also, I am well aware a few other things are wrong, nothing major though. Got the enhanced oil chamge package, since that's what I used to pay anyways, and waited. As the oil drains, a tech calls me over to point out something to me, which was the crap job the chain brakes I was forced to go to last time. He was concerned for my safety, and didn't try to sell anything. I told him I would talk to my wife and then call for pricing when I can. I go back and wait, and they offered to get me pricing for the rotars. They call me back again for the negative terminal fix, and as one tech explaining the genius mind behind Ford's, another tech looked in at made a great suggestion in which the guy agreed with. Waited about an hour, and they interacted with 3 people while I was here, and the polite and above average costumer service was delivered to everyone. Great place and definitely will be back!